Ottoman Hotel Imperial-Special Category

Amazing customer service, second to none. So friendly, helpful, and accommodating to our needs. And the location can't be beat regarding distance to the major historic sites in old town. We had a view of the Hagia Sophia right next door. Also close to public transportation for touring further field. Our room was clean, spacious, and comfortable. Some of the furnishings are looking a bit worn, but you hardly notice because everything else is so great. Breakfast was in a beautiful dining room, with lots of choices. A great choice for a mid-priced hotel. I highly recommend..

Nightmare arrival in Sultanahmet very late rainy night from International Airport, the first week of Ramadan. Road blocks everywhere so visitors to Hagia Sophia Mosque could wander the streets safely after dark ie there were no cars in area of our hotel located on a small street adjoining the Mosque. (During Ramadan Muslims fast from daylight until sunset then families and friends get together to eat and break the fast in a meal called Iftar.) The taxi couldn’t use any roads near our hotel and suggested that we, an older couple, should walk up the hill dragging our 4 heavy pieces of luggage over the cobblestones. Out of the dark 4 handsome young Turkish men offered to drag our 4 suitcases up the hill to the hotel with us trailing behind. We were in love with Istanbul again! Ottoman Hotel staff were p concerned about our late arrival and made us so welcome. We learned that all hotels in the area collect their guests and luggage in buggies from any point they had been stopped at a barrier. We settled in quickly and enjoyed the ambience of a lovely old Ottoman Hotel. Breakfasts were wonderful,. served from the hotel’s Michelin starred restaurant/kitchen

The location is perfect, right next to the Ayasophia, and the hotel is Turkish and not some generic Westerm hotel you can find anywhere in the world. The wake up call was hard and loud - muezzins singing lustily at 6:21 in the morning. The restaurant (which we didn't try) has Michelin Recommended status so they are trying hard to be the best. Staff are lovely to a tee and cannot do enough to help. Breakfast was great and the rooms are very comfortable. In all the hotel is good but the most important part is that it is genuine, not trying to be some 5 star wannabe like many others.

- The staff are very friendly and helpful and the place has a good atmosphere. It was also a good central location to the tourist attractions such as the museums, shopping and night life

I highly recommend staying at the Ottoman Imperial. The price-quality ratio is truly amazing. Our service was very pleasant. Sevgi was a beautiful and kind presence of the hotel. She served us perfectly every day at breakfast time and at any other time we were sitting in the hotel lobby. The receptionists and the grooms were very kind and helpful in every situation and question we asked them. Our overall experience was very good given the staff, the breakfast, the service, the location of the hotel and the cleanliness of the rooms.